成果/Result
- Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty被引量:17收藏
- 作者:Luo, Zhenpeng Qu, Hailin
- 机构:Beijing Union Univ;Oklahoma State Univ;Sun Yat Sen Univ
- 来源:JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM 2016
- 关键词:China's hotel industry hotel service quality revisit intention satisfaction word of mouth