文献类型：会议论文

英文题名：Comparative Study on Online Review of Different Types of Hotel

作者：Niu, Tianjiao[1];Ding, Yusi[2];Yang, Jianzheng[1]

第一作者：Niu, Tianjiao

通讯作者：Niu, TJ[1]

机构：[1]Univ Shanghai Sci & Technol, Business Sch, Shanghai, Peoples R China;[2]Beijing Union Univ, Tourism Coll, Collaborat Innovat Ctr eTourism, Beijing, Peoples R China

第一机构：Univ Shanghai Sci & Technol, Business Sch, Shanghai, Peoples R China

通讯机构：[1]corresponding author), Univ Shanghai Sci & Technol, Business Sch, Shanghai, Peoples R China.

会议论文集：5th International Conference on Dependable Systems and Their Applications (DSA)

会议日期：SEP 22-23, 2018

会议地点：Dalian, PEOPLES R CHINA

语种：英文

外文关键词：online review; higher-star hotel; lower-star hotel; unstructured data

摘要：With the widely acceptance of e-commerce, the consumer's use of online reviews after shopping on e-commerce platforms is getting more frequent. The online reviews attract a lot of attention from the researchers in recent years. However, most of the researches do not consider the difference on the type of data structure of online reviews and the types of hotel. To this end, this paper categorizes the online review into structured data type and unstructured data type, and comparatively analyzes the customer types, customer satisfaction and the online review data structure of different types of hotel accordingly. Natural language processing techniques are used to analyze the unstructured data, mainly comments in textual format. Key words from comments are extracted, and the levels of customer's concerns in the comments are calculated using term frequency-inverse document frequency (TF-IDF). The results show the difference on data characteristics of online review for different hotel types.