文献类型：会议论文

英文题名：Key Issues for Implementing Configuration Management

作者：Liu Ying[1];Xue Lijun[1];Su Wei

第一作者：刘莹

通讯作者：Liu, Y[1]

机构：[1]Beijing Union Univ, Teachers Coll, Beijing, Peoples R China

第一机构：北京联合大学师范学院

通讯机构：[1]corresponding author), Beijing Union Univ, Teachers Coll, Beijing, Peoples R China.|[1141711]北京联合大学师范学院;[11417]北京联合大学;

会议论文集：2nd International Symposium on Web Information Systems and Applications

会议日期：MAY 22-24, 2009

会议地点：Nanchang, PEOPLES R CHINA

语种：英文

外文关键词：ITIL(IT Infrastructure Library); Configuration Items; Database; RACI Matrix (Responsible, Accountable, Consult-before, Inform-after)

摘要：Configuration Management is the key for an IT organization to transform from a technology provider to a service provider. In this paper, key considerations for designing and implementing Configuration Management are summarized. Some important policies, roles, RACI Matrix and leveraging technologies proposed in this paper will be valuable guidelines for IT Service Management practitioners.