文献类型：会议论文

英文题名：Configuration management process design and implementation

作者：Liu Ying[1]; Xue Lijun[1]; Su Wei[2]

第一作者：刘莹

机构：[1] Teachers' Coll., Dept. of Electr. & Inf. Sci., Beijing Union Univ., Beijing, China; [2] Autom. Coll., Dept. of Electr. Eng., Beijing Union Univ., Beijing, China

第一机构：北京联合大学师范学院

会议日期：8-9 Aug. 2009

会议地点：Sanya, China

语种：英文

外文关键词：business data processing - configuration management

摘要：As information technology becomes more important to build enterprises' competitive advantage, transforming their IT organization from technology provider to service provider by introducing IT service management (ITSM) processes is also becoming imperative. Configuration management is one of processes in ITSM which plays a key role for successful implementing ITSM. In this paper, we give a set of suggested processes for configuration management, including policies, key activities, roles and responsibilities, RACI matrix, and technical tools, etc.