文献类型：会议论文

英文题名：Configuration Management Process Design and Implementation

作者：Liu Ying[1];Xue Lijun[1];Su Wei[2]

第一作者：刘莹

通讯作者：Liu, Y[1]

机构：[1]Beijing Union Univ, Teachers Coll, Dept Elect & Informat Sci, Beijing, Peoples R China;[2]Beijing Union Univ, Coll Automat, Dept Elect Engn, Beijing, Peoples R China

第一机构：北京联合大学师范学院

通讯机构：[1]corresponding author), Beijing Union Univ, Teachers Coll, Dept Elect & Informat Sci, Beijing, Peoples R China.|[1141711]北京联合大学师范学院;[11417]北京联合大学;

会议论文集：2nd ISECS International Colloquium on Computing, Communication, Control and Management (CCCM 2009)

会议日期：AUG 08-09, 2009

会议地点：Sanya, PEOPLES R CHINA

语种：英文

外文关键词：Configuration Items; ITIL(IT Infrastructure Library); RACI Matrix (Responsible, Accountable; Consult-before, Inform-after)

摘要：As information technology becomes more important to build enterprises' competitive advantage, transforming their IT organization from technology provider to service provider by introducing IT Service Management (ITSM) processes is also becoming imperative. Configuration Management is one of processes in ITSM which plays a key role for successful implementing ITSM. In this paper, we give a set of suggested processes for Configuration Management, including policies, key activities, roles and responsibilities, RACI matrix, and technical tools, etc.