文献类型：会议论文

英文题名：Study on the capabilities model of BPO service provider with relationship concerning

作者：Jianbin, Chen[1]; Yuanyuan, Che[2]

第一作者：陈建斌

通讯作者：Jianbin, C.

机构：[1] Business College, Beijing Union University, Beijing, 100025, China; [2] Computer Center, Anshan Normal University, Anshan, 114005, China

第一机构：北京联合大学商务学院

会议论文集：Proceedings - 4th International Conference on Intelligent Computation Technology and Automation, ICICTA 2011

会议日期：28 March 2011 through 29 March 2011

会议地点：Shenzhen, Guangdong

语种：英文

外文关键词：Competition - Computation theory - Enterprise resource management

摘要：The purpose of this paper is to discuss business process management competence and relationship management competence as core capabilities for BPO service provider, based on theories of RBV and Social relationship. Resources can be integrated in business process that can bring competitive advantage than others. And cross-organization relationship also is a resource for firms which reflect the capabilities to gain social resources. Then relationships built by BPO service provider and their client through their process outsourcing can integrate world-class capabilities to gain advantage over others that made the business go to forward, built strategic partner relationship and get the strategic goals. ? 2011 IEEE.