文献类型：期刊文献

英文题名：Antecedents for Employee Helping Behavior in the Hospitality Industry

作者：Luo, Zhenpeng[1];Marnburg, Einar[2];Ogaard, Torvald[3];Larsen, Svein[4]

第一作者：罗振鹏

通讯作者：Luo, ZP[1]

机构：[1]Beijing Union Univ, Inst Tourism, Beijing, Peoples R China;[2]Univ Stavanger, Fac Social Sci, Stavanger, Norway;[3]Univ Stavanger, Norwegian Sch Hotel Management, Stavanger, Norway;[4]Univ Bergen, Bergen, Norway

第一机构：北京联合大学旅游学院

通讯机构：[1]corresponding author), Beijing Union Univ, Inst Tourism, Beijing, Peoples R China.|[1141732]北京联合大学旅游学院;[11417]北京联合大学;

年份：2013

卷号：9

期号：4

起止页码：395-412

外文期刊名：JOURNAL OF CHINA TOURISM RESEARCH

收录：Scopus(收录号：2-s2.0-84906903551);WOS:【ESCI(收录号:WOS:000435280200002)】；

语种：英文

外文关键词：Justice; commitment; LMX; helping behavior; hotel industry

摘要：The purpose of this study is to explore the relationships between interpersonal justice, employee affective commitment, leader-member exchange (LMX) and employee helping behavior. Hypotheses and a model were tested with 585 valid responses collected from hotels in mainland China. Results showed that employee group commitment has a direct influence on employee helping behavior, while interpersonal justice perception and LMX do not. Detailed analysis shows that group commitment plays a crucial role in influencing employee helping behavior. The results of this study can be instructive to managers in the hospitality industry working to improve service quality by motivating employee helping behavior.