文献类型：期刊文献

英文题名：How occupational embeddedness contributes to tour guides' commitment and citizenship behaviour - a mixed-method enquiry

作者：Ren, Lianping[1];Wong, Cora Un In[2];Zhang, Xiaoyu[3];Chen, Zhe[4,5];Chen, Meili[6]

第一作者：Ren, Lianping

通讯作者：Zhang, XY[1]

机构：[1]Macao Univ Tourism, Fac Creat Tourism & Intelligent Technol, Macau, Peoples R China;[2]Macao Polytech Univ, Fac Humanities & Social Sci, Macau, Peoples R China;[3]Beijing Union Univ, Coll Tourism, Beijing, Peoples R China;[4]Hangzhou City Univ, Int Sch Cultural Tourism, Hangzhou, Peoples R China;[5]Hangzhou City Univ, Global Digital Events Innovat Ctr, Hangzhou, Peoples R China;[6]Hong Kong Polytech Univ, Sch Hotel & Tourism Management, Hong Kong, Peoples R China

第一机构：Macao Univ Tourism, Fac Creat Tourism & Intelligent Technol, Macau, Peoples R China

通讯机构：[1]corresponding author), Beijing Union Univ, Coll Tourism, Beijing, Peoples R China.|[1141732]北京联合大学旅游学院;[11417]北京联合大学;

年份：2025

外文期刊名：CURRENT ISSUES IN TOURISM

收录：;Scopus(收录号：2-s2.0-105005764176);WOS:【SSCI(收录号:WOS:001489380400001)】；

基金：This work was supported by the Macao University of Tourism [grant number Prop347/ITRC/2023].

语种：英文

外文关键词：Tour guide; affective commitment; occupational embeddedness; social capital; citizenship behaviour

摘要：Despite that tour guides are important but unstable tourism workers, a few studies have looked into the well-being of the tour guiding workforce by understanding their affective commitment and citizenship behaviour. Based on the theory of embeddedness and by a mixed-method approach, this study fills this gap by probing into how the three dimensions of occupational embeddedness - fit, link and sacrifice influence tour guides' affective commitment, and the consequent citizenship behaviour. Thirty interviews conducted from 2021 to 2023 confirmed the applicability and importance of the three dimensions, with rich contextual details. A follow-up questionnaire survey (N = 332) implemented in 2024 further revealed that tour guides' occupational embeddedness positively influences their affective commitment, which effectively triggers their citizenship behaviour. The study sheds light on the role of embeddedness in keeping tour guides' heart. The conclusion provides a useful reference for tourism enterprises in managing and retaining the tour guide workforce.