文献类型：期刊文献

英文题名：Justice perceptions and drives of hotel employee social loafing behavior

作者：Luo, Zhenpeng[1];Qu, Hailin[2,3];Marnburg, Einar[4]

第一作者：罗振鹏

通讯作者：Qu, HL[1]

机构：[1]Beijing Union Univ, Inst Tourism, Beijing 100101, Peoples R China;[2]Oklahoma State Univ, Sch Hotel & Restaurant Adm, Stillwater, OK 74078 USA;[3]Sun Yat Sen Univ, Sch Business, Guangzhou, Guangdong, Peoples R China;[4]Univ Stavanger, Fac Social Sci, NO-4036 Stavanger, Norway

第一机构：北京联合大学旅游学院

通讯机构：[1]corresponding author), Oklahoma State Univ, Sch Hotel & Restaurant Adm, 210 HS West, Stillwater, OK 74078 USA.

年份：2013

卷号：33

期号：1

起止页码：456-464

外文期刊名：INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

收录：;Scopus(收录号：2-s2.0-84876100138);WOS:【SSCI(收录号:WOS:000318380100047)】；

语种：英文

外文关键词：Justice perceptions; Social loafing; Commitment; Turnover intention; China hotel industry

摘要：Justice perceptions, justice-related satisfaction, employee commitment, and turnover intention are several positive or negative factors influencing employee social loafing behavior. This study analyzed the relationships between these variables in the context of China's hotel industry. A total of 585 valid responses were collected from employees within different departments at 43 hotels in mainland China. Lisrel 8.80 software was used to test structural equation models and hypotheses in this study. Results show that employee commitment is an important mediator, while turnover intention is the main drive of employee social loafing behavior, and justice-related satisfaction significantly influences employee commitment. Findings of this study can be instructive to hotel managers to improve service quality and guests' satisfaction with hotels. (C) 2012 Elsevier Ltd. All rights reserved.