文献类型：会议论文

中文题名：Research on the Operation and Maintenance Team of ERP System Based on ITIL Model

作者：Yan Huang[1];Shiyu Zhang[1];Chengmei Ren[1];

第一作者：黄艳

机构：[1]School of Management,Beijing Union University,Beijing,100101,China;

第一机构：北京联合大学管理学院

会议论文集：The Tenth Wuhan International Conference on E-Business(第十届武汉电子商务国际会议)论文集

会议日期：20110513

会议地点：成都

主办单位：中国测绘学会

语种：英文

中文关键词：ERP system;ITIL model;operation and maintenance;staffing program

摘要：Companies must organize personnel to perform maintenance on the system after the success of ERP system. How to configure the operation and maintenance team of ERP system will be a difficulty. This article is based on ITIL (IT Infrastructure Library) model to analyze the formation steps of the operation and maintenance team,and finally propose a reference staffing program.