文献类型：期刊文献

英文题名：Driving frontline employees performance through mentorship, training, and interpersonal helping: The case of upscale hotels in China

作者：Luo, Zhenpeng[1];Ma, Emily[2];Li, Aijun[3]

第一作者：罗振鹏

通讯作者：Li, AJ[1]

机构：[1]Beijing Union Univ, Inst Tourism Planning & Dev, Tourism Coll, Beijing, Peoples R China;[2]Univ Massachusetts, Dept Hospitality & Tourism Adm, Amherst, MA 01003 USA;[3]Beijing Union Univ, Tourism Coll, Dept Hotel Management, Beijing, Peoples R China

第一机构：北京联合大学旅游学院

通讯机构：[1]corresponding author), Beijing Union Univ, Tourism Coll, Dept Hotel Management, Beijing, Peoples R China.|[1141732]北京联合大学旅游学院;[11417]北京联合大学;

年份：2021

卷号：23

期号：5

起止页码：846-857

外文期刊名：INTERNATIONAL JOURNAL OF TOURISM RESEARCH

收录：;Scopus(收录号：2-s2.0-85103220198);WOS:【SSCI(收录号:WOS:000633499100001)】；

语种：英文

外文关键词：interpersonal helping; job demands‐ resources model; mentorship; signaling theory; task performance; training

摘要：Building on signaling theory and the job demands-resources model, this paper assessed mentorship, training and interpersonal helping's role on employee attitude and performance. Using a sample of 424 millennial young frontline employees from upscale hotels in China, results of this study suggested that training and mentorship positively influence employees' task performance both directly and indirectly (via job satisfaction), and their direct and indirect influences were similar in effect sizes; job satisfaction has a positive effect on task performance, while the moderating effect of interpersonal helping was not confirmed. This study contributes to signaling theory and job-demands-resources model, as well as providing important practical implications to hotel operators.