文献类型：会议论文

英文题名：Design of e-commerce logistics enterprise crm system

作者：Sun, Xue[1]; Zhao, Wei[2]

第一作者：孙雪

通讯作者：Sun, Xue

机构：[1] School of Automation, Beijing Union University, Beijing, China; [2] Software development department, YingDa TaiHe Life Insurance Co. LTD, Beijing, China

第一机构：北京联合大学城市轨道交通与物流学院

会议日期：July 19, 2014 - July 20, 2014

会议地点：Shenzhen, China

语种：英文

外文关键词：Logistics

摘要：CRM plays an important role in the e-commerce logistics. The paper firstly introduces the significance of CRM to e-commerce logistics enterprises, and secondly describes the system requirement analysis, and then proposes the design of the system architecture and database which can build the foundation for the following system development. ? 2014 Trans Tech Publications, Switzerland.